THE SMART APPROACH
The SMART Approach
You are likely aware of SMART goals - Specific, Measurable, Attainable, Realistic and Timebound. At MPC SMART we approach solutions for better results with the same parameters when we discuss customized solutions for you. Collaborating together we determine the areas that will improve your results by recognizing the solutions you can immediately implement that are most urgent, important and impactful to your success while being cost effective and easily communicated. We utilize our ABP analysis to identify the opportunities in your Activities, Behaviors and Processes to isolate areas of focus that exceed your objectives.
SOLUTIONS FOR BETTER RESULTS
Client Service Excellence
ABP - Activities, Behaviors and Processes
Urgency, Importance and Impact
No matter what business you're in - your Client Service Excellence is the competitive advantage that differentiates your Value Proposition to your clients which positions your business ahead of your competitors.
Urgency, Importance and Impact
ABP - Activities, Behaviors and Processes
Urgency, Importance and Impact
A well thought out analysis of your current business will highlight those areas of urgency, importance and impact which are capable of immediate implementation and results while cost effective and easily communicated.
ABP - Activities, Behaviors and Processes
ABP - Activities, Behaviors and Processes
ABP - Activities, Behaviors and Processes
Activities - What you do.
Behaviors - How you do it.
Processes - Systems to ensure consistent delivery.
Focusing on these areas of your business allow for objective and critical analysis to provide the client excellence experience that exceeds your clients' expectations.
Videos
Client Excellence - The Competitive Differentiator
When client service excellence is delivered successfully, your clients will likely become ambassadors for your brand. To execute a successful client excellence experience it is critical that the activities, behaviors and processes are in place to consistently deliver an experience to your clients that meets, and ideally exceeds, their expectations. Client excellence is where the delivery of your organization's value proposition can have the greatest impact.
MPC SMART - Outbound Calling for Bankers
Outbound calling is a tremendously effective way to engage your clients and deepen relationships. It allows for an organization to differentiate itself from competitors and when done consistently through a well planned calling strategy can uncover client opportunities for business. It can drive client service excellence and contributes to an organization's success, growth and profitability.
MPC SMART - Coaching for Success - Curbstone Coaching Method
The curbstone coaching method is a very effective way to engage your team member and allow them the opportunity for self-awareness and self-discovery.
MPC SMART SALES PROCESS - Personal Bankers & Relationship Managers
Introductory module for the MPC SMART sales process tailored for personal bankers and relationship managers.
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